¶ Devices
Your devices, such as physical desk phones, conference phones, paging gateways, etc. are all managed through the devices menu option.
NOTE: This is an advanced topic and is typically not necessary for most clients. If you are unsure whether you should be accessing and modifying your devices, please reach out to your System Installer.
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Access the Devices page via the "Accounts" dropdown at the top menu bar:
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Once in the Devices page, you can add a new device by clicking the +ADD button in the top right corner.
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Enter the device's MAC address. This will be a unique identifier for every device being added into the system. MAC addresses are typically found on the back of devices:
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Provide a label / common name for the device.
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Select the template to pre-configure buttons and other feature options on the device.
If a template does not exist for your device, contact your System Installer.
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If your extension is already made, and you are just adding this new device to replace a previous / failed device, you can attach the device to your extension on the "Lines" option. However, it is usually easier to attach a device to an extension on the Extensions page, as all fields will auto-populate (Server Address, Authentication ID, password, etc).
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On the Keys option, you can manually configure the keys (buttons) on your device to override the template. As each device is unique in the options supported here, please contact your System Installer for further details.
Typically, a new device is enrolled with a MAC address and template, leaving rest of options blank. They will get auto-populated in other areas of the system during enrollment procedure.
- When done, click SAVE in top right corner.
¶ Extensions
Access the Extensions page via the "Accounts" dropdown at the top menu bar:
Once in the Extensions page, you can view all your systems' extensions. Click on any extension to edit its properties, or click +ADD in the top right to add a new extension.
¶ Extension Fields
The following is a generic overview of each configurable field for each extension. Some fields are listed under different headings to group their specific purposes:
- Extension field allows you to configure/change/modify the actual extension number.
- Password is the SIP password for the extension; this password is important for the SIP device (i.e. Yealink telephone) to register to this extension.
- Users allows you to link users who can log into the system to manage this particular extension.
- Device Provisioning: This shows any current piece of hardware (i.e. Yealink telephone) currently provisioned and linked to this extension.
- Effective Caller ID Name: allows you to set / modify the internal caller ID name of the extension.
- Effective Caller ID Number: allows you to set / modify the internal caller ID number of the extension.
- Directory Full Name: you can enter the extensions' users' full name here if you are using the dial-by-name Directory IVR function.
- Directory Visible: if you are using the dial-by-name Directory IVR function, you can choose to show/hide this extension in that directory.
¶ Device Provisioning
Under the Device Provisioning option, you can see any existing devices (hardware such as physical desk phone) attached to this extension.
If you need to change the device due to wear/tear/damage/theft etc., you can click the minus sign 
to delete the existing device.
Next you would choose a Line option (typically Line '1'), choose the MAC address from the pre-loaded devices (see Devices section above) and choose the appropriate device template. Click +ADD when done adding the Device details to the Device Provisioning section.
¶ Configuring Voicemail
Each extension comes with voicemail included and enabled by default. A maximum of 100 messages can be stored in the voicemail inbox.
- Voicemail Password: change the current voicemail password.
- Voicemail Enabled: set to True if you would like this extension to have voicemail.
- Voicemail Mail to: enter a valid email address to send the voicemail recording to. Note that only one email address can be entered. If you would like to send the voicemail to multiple email addresses, contact your IT administrator for them to create an email distribution list which you can then enter here.
- Voicemail File: we recommend using Audio File Attachment. This will email a .WAV file in the email that can be played on any device.
¶ Call Restrictions / Allowances
If your system is set up to allow different call allowance permissions, then by default no external calls are allowed. Each external call type will need to be explicitly listed on a per-extension basis. You can use one of the following entries to permit/allow the related call type. Separate each permission label with a comma.
These labels are entered into the Toll Allow field in the extension (case-sensitive):
- emergency: Allows '911' calls
- canadausa: Allows calls to any 10-digit (11-digit if you put 1 in front) number in Canada and USA
- international: Allows calls to any phone number anywhere in the world.
Note: With Husaria Hosted Voice services, all 10-digit calls in Canada and USA are treated equally; there is no difference in billing for a USA call vs a Canada call.
¶ Call Forward
Press the Call Forward button in the top right of the Extensions page to manage the extensions' call forward settings.
On the Call Forward page, you can manage alternate destinations for calls depending on the condition. Note that the default destination unless you configure Call Forward is to the extension voicemail.
Next to each entry on the Call Forward page, enter in a local/internal extension or an external 10-digit number (i.e. cellular phone number) to where you want the call forwarded to.
¶ Follow Me
Follow Me is an advanced Call Forward that allows you to forward calls to alternate destinations either concurrently or in succession. You can set multiple destinations, set a delay between destinations, and also control how long the call should be active prior to hitting a timeout and returning to the default extension destination (typically, voicemail).
The Prompt column with the dropdown option Confirm forces the recipient to press 1 to confirm that they are a real person answering the forwarded call. This is to prevent cellular phone voicemail from answering the call, in the case where the user wants all calls to timeout back to their extension voicemail.
¶ Advanced Voicemail Control
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To manage advanced functions of a user's voicemail box, click Voicemail under the Applications dropdown menu.
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Select the extension's voicemail box you would like to manage.
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You can modify many options, including:
- Reset/change voicemil password
- Change the greeting to be played (any of the 9 voicemail greeting slots can be chosen here)
- Choose whether to provide instructions/options to the caller when they reach the user's voicemail box
- Create an option / menu at the user's voicemail box to be redirected to other system or external locations
- Add/modify the email address destination for voicemail-to-email
- Choose whether to keep the voicemail on the system if voicemail-to-email is enabled
- Add/modify voicemail forward destinations
Voicemail forward destinations are handy when someone else is managing this extension's voicemail. Set the forwarded destination and also change the "Keep Local" option to false. This will make all voicemails forward to the alternate destination and nothing will be kept on this local extension's voicemail.